Refund policy

Thank you for shopping with Nailora.
We want you to be fully satisfied with your purchase. Please read our policy carefully.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused

  • Be in its original condition

  • Be in the original packaging

Please note:
Certain items are not eligible for return due to hygiene reasons, such as press-on nails that have been worn or used.

To initiate a return, please contact us at:
📧 shopify101@mymayflowers.com
Include your order number and the reason for the return. Our customer support team will provide return instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved:

  • Your refund will be processed to your original payment method

  • Processing time: 5–10 business days

Important:
Original shipping costs are non-refundable.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Clear photos of the issue

We will arrange a replacement or refund at no additional cost.

4. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. First, check with your bank or payment provider.

  2. If the issue persists, contact us at:
    📧 shopify101@mymayflowers.com

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: shopify101@mymayflowers.com